Privacy Policy

Privacy Policy for Grout Doctor Somerset

Last updated: 21st July 2025

Grout Doctor Somerset (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Grout Doctor Somerset is a provider of grout cleaning, repair, and restoration services in Somerset, UK and is art of the Willow and Wine Group of Companies (14773308)

Contact details:

Business Name: Grout Doctor Somerset
Phone: 07311536205
Email: enquiries@grout-doctor.co.uk

If you have any questions about this Privacy Policy or your personal data, please contact us at the email above.

2. What Personal Data We Collect

We may collect and process the following data:

Identity Data: Name, title
Contact Data: Address, email address, phone number
Transaction Data: Details of services provided, payments made
Technical Data: IP address, browser type, and cookies (if using a website)
Marketing Data: Preferences for receiving marketing from us

3. How We Collect Your Data

We collect your personal data in the following ways:

When you contact us via phone, email, or our website
When you book or enquire about a service
When you interact with us on social media
Through cookies on our website (see section 7)

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use it to:

Provide and manage our services
Communicate with you about your service or enquiry
Send invoices or payment requests
Improve our services and customer experience
Comply with legal obligations
Send occasional marketing (with your consent or where lawful)

5. Lawful Bases for Processing

We rely on the following lawful bases to process your data:

Contract: To carry out our obligations from any contracts entered into with you
Consent: Where you have provided consent for specific uses (e.g. marketing)
Legal obligation: Where we are required to comply with laws or regulations
Legitimate interests: For running and growing our business, provided your rights don’t override these interests

6. Data Sharing

We do not sell your personal data. We may share it with trusted third parties where necessary, such as:

Payment processors
IT service providers
Professional advisers (accountants, insurers)
Government bodies (if legally required)

All third parties are required to respect the security of your data and use it lawfully.

7. Cookies and Website Tracking

If our website uses cookies, we use them to:

Improve user experience
Monitor website performance
Enable certain functionality

You can control cookies via your browser settings.

8. Data Security

We take appropriate security measures to protect your personal data from loss, misuse, or unauthorised access. These include:

Secure storage of physical and digital records
Use of password-protected devices and encrypted systems
Regular data backups

9. Data Retention

We keep your personal data only as long as necessary for the purposes it was collected. In general:

Service records: Retained for 6 years for tax and insurance purposes
Enquiry information: Retained for up to 1 year if no service was provided
Marketing data: Until you opt out or withdraw consent

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Contact:
Website: https://ico.org.uk
Phone: 0303 123 1113

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and dated accordingly.

12. Contact Us

If you have any questions or would like to exercise your rights, please contact us at:

Email: enquiries@grout-doctor.co.uk
Phone: 07311536205